FAQ
Is it possible to personalize my furniture?
Our solid wood furniture is meticulously handcrafted to order, and we do not stock items in a warehouse. Consequently, every piece is customizable, allowing you to select your preferred wood type, stain, and size. We can accommodate most straightforward customizations, such as adjustments in height or width, to our existing designs. For further information, contact us directly throw live chat or by email info@timbercrafts.ca, where our knowledgeable furniture experts will be delighted to assist you
What is the estimated processing time for each order?
For solid wood orders, the current processing time typically ranges from 4 to 9 weeks, and it may extend beyond this range based on the specific order requirements. This time frame is necessary to uphold our commitment to quality and to facilitate efficient coordination among various skilled craftsmen for proper finishing schedules.
What causes wood furniture to exhibit variations in its appearance?
All of our products and components are meticulously crafted by hand using solid wood. As a result, there may be slight variations in the specified dimensions. For instance, tabletops that are designated to be 48 inches in width may range from 49 inches to 47 inches. These variations can be attributed to changes in relative humidity, discrepancies in hand or manual cutting techniques, and the inherent natural variation of the material.
During drier months, the dimensions of our products may appear slightly smaller than specified. Conversely, in high humidity months, the measurements may reveal a slight increase in size.
The length of our products can also be influenced by the handcrafted and hand-cutting process, with potential variations of up to 1 inch.
Similarly, the height of our tables and items may differ by up to 1 inch from the specified dimensions, depending on the thickness or selection of the top or base. Additionally, the use of levellers can impact the height of items from the floor.
Warranty & Returns
What type of warranty does Timbercrafts Furniture offers?
Timbercrafts Furniture takes pride in the quality of its products and stands behind them with this warranty. Customers can have peace of mind knowing that their furniture is covered for a full year from the date of purchase. This warranty covers any defects in materials or workmanship, ensuring that customers receive furniture that is free from any flaws or imperfections.
Additionally, it is essential to understand that the warranty does not cover instances of consumer misuse. If the furniture is damaged due to improper use or care, the warranty will not apply. Customers should take care to follow the manufacturer's instructions for care and maintenance to ensure that their furniture remains in good condition.
Finally, it is worth mentioning that wood furniture not maintained within the recommended humidity range of 40% - 60% may undergo shrinkage or expansion, and such occurrences are not covered under this warranty. Customers should take care to maintain the proper humidity levels in their homes to prevent any damage to their furniture.
Overall, Timbercrafts Furniture's warranty provides customers with peace of mind and ensures that they receive high-quality furniture that is free from defects in materials and workmanship.
If you need to make a warranty claim, kindly get in touch with us promptly. Please provide us with the proof of purchase and a comprehensive explanation of the problem, accompanied by photographs of the product in question. Subsequently, we will organize an inspection of the product and decide on the most suitable course of action, which may involve repair, replacement, or refund.
What is the return policy for Timbercrafts Furniture?
Please note that our product is custom-made and we do not have a showroom or warehouse. As a result, we do not accept returns. All orders are considered "FINAL SALE".
However, we do provide a cool-off period of 2 business days from the date of purchase. If you wish to cancel or change your order, it must be done within the first 48 hours of placing the order. After this time, your order will be considered a "FINAL SALE".
In the event that you receive an order with a manufacturing defect, we will ensure to repair the issue. If we are unable to repair it, we will replace the damaged item at no additional cost to you.
Furniture Care
How should I care for my furniture?
Proper maintenance of wood furniture is crucial to ensure its longevity and preserve its beauty. One of the key factors in maintaining wood furniture is controlling the humidity levels in your home. Ideally, the humidity should be kept at around 40% throughout the year.
During the summer months, when the air tends to be more humid, it is recommended to use air conditioners to regulate the humidity levels. Air conditioners not only cool the air but also remove excess moisture, helping to maintain the desired humidity level for your wood furniture.
On the other hand, during the winter months, when the air tends to be drier, it is advisable to use humidifiers to add moisture to the air. This helps prevent the wood from drying out and cracking due to the lack of humidity.
In addition to controlling humidity levels, it is important to protect wood furniture from direct sunlight. Sunlight can cause the wood to overheat and excessively dry out, leading to fading, cracking, and warping. Therefore, it is best to position your furniture away from windows or use curtains or blinds to block out direct sunlight.
Furthermore, it is crucial to avoid placing wood furniture above or near heat sources such as radiators, fireplaces, or heating vents. The heat can cause the wood to dry out and shrink, leading to cracks and damage. It is recommended to keep a safe distance between the furniture and heat sources to prevent any potential harm.
Conversely, it is also important to avoid exposing solid-wood furniture to excessively humid areas such as bathrooms. High humidity can cause the wood to absorb moisture, leading to swelling, warping, and mold growth. It is best to keep the furniture in areas with controlled humidity levels to prevent any damage.
If you have any concerns or uncertainties about the maintenance of your wood furniture, it is always advisable to seek professional advice. Our team is more than willing to assist you in ensuring that your solid-wood furniture can be passed down to future generations. We understand the value and sentimental attachment you may have to your furniture, and we are committed to helping you preserve its beauty and functionality.
How does movement affect drawers, doors, inset panels, and beds?
Solid wood is a natural material that is susceptible to changes in humidity and temperature. We ship our products to various regions in North America, where humidity and temperature levels can vary greatly. To mitigate the effects of these fluctuations, our furniture is stained and sealed to provide protection. Additionally, our wood is dried to a moisture content of approximately 7% before manufacturing.
During the winter months, our furniture is manufactured in a climate with a relative humidity of 20% - 45%. In the summer, the manufacturing environment has a relative humidity of 45% - 85%.
It is important to note that changes in heating, cooling, or different climates can impact the fit and finish of our products if the relative humidity differs from the conditions in which the furniture was built. Heating can cause the furniture to dry out and shrink, while humid weather can cause the wood to swell and expand. To address these issues, we recommend using humidifiers during cold, dry heating seasons and dehumidifiers in humid climates. This will help control the stress that seasonal changes can place on solid wood furniture.
We advise customers to maintain a relative humidity level of 45% - 50% throughout the year. This will create a stable environment for the furniture and minimize the risk of damage.
It is worth noting that wood typically expands and contracts more along its width rather than its length due to the structure of the wood grain. The extent of expansion and contraction can vary by 1/2" to 1" depending on the width of the material and the humidity levels during different seasons.
If visible changes occur in our furniture products, it may indicate extreme swings in relative humidity. To address this, it is recommended to use humidifiers or dehumidifiers as necessary. In dry conditions, unfinished lines may become exposed, requiring touch-ups after the product has acclimatized.
The solid wood back material, made from tongue and groove materials, will also expand and contract. All our products are finished after assembly. If the boards contract, white lines may become visible between them, necessitating stain touch-ups.
What is the relationship between expansion, contraction, and the nature of solid wood
Solid wood is a natural material that is susceptible to changes in humidity and temperature. We ship our products to various regions in North America, where humidity and temperature levels can vary greatly. To mitigate the effects of these fluctuations, our furniture is stained and sealed to provide protection. Additionally, our wood is dried to a moisture content of approximately 7% before manufacturing.
During the winter months, our furniture is manufactured in a climate with a relative humidity of 20% - 45%. In the summer, the manufacturing environment has a relative humidity of 45% - 85%.
It is important to note that changes in heating, cooling, or different climates can impact the fit and finish of our products if the relative humidity differs from the conditions in which the furniture was built. Heating can cause the furniture to dry out and shrink, while humid weather can cause the wood to swell and expand. To address these issues, we recommend using humidifiers during cold, dry heating seasons and dehumidifiers in humid climates. This will help control the stress that seasonal changes can place on solid wood furniture.
We advise customers to maintain a relative humidity level of 45% - 50% throughout the year. This will create a stable environment for the furniture and minimize the risk of damage.
It is worth noting that wood typically expands and contracts more along its width rather than its length due to the structure of the wood grain. The extent of expansion and contraction can vary by 1/2" to 1" depending on the width of the material and the humidity levels during different seasons.
If visible changes occur in our furniture products, it may indicate extreme swings in relative humidity. To address this, it is recommended to use humidifiers or dehumidifiers as necessary. In dry conditions, unfinished lines may become exposed, requiring touch-ups after the product has acclimatized.
The solid wood back material, made from tongue and groove materials, will also expand and contract. All our products are finished after assembly. If the boards contract, white lines may become visible between them, necessitating stain touch-ups.
What causes movement in tabletops?
Tabletop movement is a common occurrence in solid wood furniture, particularly in tables with and without leaves and breadboard ends. Solid top tables have a wood grain that runs the length of the table, while breadboard end grain runs across the table. It is important to note that solid top tables will naturally expand and contract in width, ranging from 1/2" up to 1", depending on the season or humidity level.
During the summer months, tables with higher humidity levels can expand wider than the breadboard ends by 1/2" to 1" in total width. Additionally, tables may bow down by as much as 1/2" to 1" in higher humidity. Conversely, in winter, the tabletop will shrink, resulting in a narrower width compared to the breadboard ends by 1/2" to 1" in total width. In winter months, tables may also curl up on the sides by up to 1/2" to 1". These fluctuations are normal for solid wood furniture tops.
It is important to note that tabletops, leaf pins, slides, and latches may experience stiffness due to humidity changes that occur after assembly and finishing. This is particularly true for Rough Sawn and Smooth Sanded Tables. The Rough Sawn texture typically helps hide or reduce the visibility of these natural differences. However, it is crucial to explain these characteristics to the end consumer before purchasing, as they are not considered Service & Warranty issues. Claims related to unevenness of tabletop surfaces and joints will not be considered warranty within these tolerances.
When placing solid wood furniture, caution should be exercised in concrete basements, outdoor storage areas, pools, and outdoor spaces. Our furniture is designed for use in stable home environments. Placing solid wood in unstable environments can stress the wood and coatings, potentially causing damage that is not covered under warranty.
General Information
What is the definition or meaning of the term 'Millsawn texture' in woodworking?
Millsawn texture refers to a surface finish or texture that is created by cutting or shaping wood with a rough saw blade, leaving behind noticeable and uneven saw marks on the wood's surface.
Here are some key characteristics and uses of Millsawn texture:
Texture Appearance: Millsawn wood has a distinctive appearance with visible saw marks, irregular grooves, and a rough surface. These marks can vary in depth and pattern depending on the type of saw used and the cutting technique.
Aesthetic Appeal: Many people find the Millsawn texture appealing for its rustic and natural look. It can add character and warmth to furniture.
Reduced Glare: The rough surface can help reduce glare from sunlight or artificial lighting, making it a good choice for certain architectural elements or interior finishes.
Versatility: Millsawn wood can be used in various Timber Crafts Products, including tables, benches, cabinets, and bedroom sets.
Types of Saws: Different types of saws can be used to create Millsawn texture, including circular saws, band saws, and chainsaws. The choice of saw and the cutting technique can influence the final texture.
Overall, Millsawn texture adds a unique and tactile quality to wood products, making it a popular choice for those looking to achieve a rustic or textured appearance in their Furniture.
Ever wondered about the story of Wormy Maple?
Wormy Maple is a popular choice for furniture makers and interior designers due to its unique and rustic appearance. The natural wormholes and mineral streaks give each piece of furniture a one-of-a-kind look that cannot be replicated. The wood's open grain and natural cracks and holes also add to its character and charm.
In addition to its aesthetic appeal, Wormy Maple is also a highly durable and long-lasting hardwood. Its Janka Hardness rating makes it resistant to wear and tear, making it an ideal choice for furniture that will be used frequently. It is also easy to work with, making it a favorite among woodworkers.
At the same time, Wormy Maple is an environmentally sustainable choice. The majority of the trees used in our products have reached the end of their life cycle, meaning that they would have been cut down regardless of their use in furniture making. By using this wood, we are able to give new life to a material that would otherwise go to waste.
Overall, Wormy Maple is a versatile and eco-friendly choice for anyone looking to add a touch of rustic charm to their home or office. Its unique appearance and durability make it a favorite among furniture makers and interior designers alike.
How can table leaves be installed and stored?
Due to the artisanal nature of our products, it is imperative that all leaves are numbered and placed precisely in the designated slot or in the order in which the table was constructed. In the case of center leaf tables, our skilled craftsmen meticulously install the leaves and carry out the final sanding and blending using hand tools or sanders, paying close attention to the edge details. If the order of the leaves is mistakenly mixed up, it may result in a misalignment of the leaves. Therefore, it is essential to verify the numbering on the leaves to ensure they are arranged correctly and facing the appropriate direction.
For tables with breadboard ends, the leaves are specifically cut, shaped, and blended during installation. If a table leaf does not appear to lift up properly, it is important to confirm that the table number and leaf number are accurate. This information is typically handwritten on the breadboard, as well as on the top and bottom of the leaf.
What are some important safety precautions to consider when installing table leaves?
It is important to exercise caution when installing table leaves to avoid potential injuries. The gaps between leaves and tabletops can pinch hands and cause harm. Therefore, it is recommended to keep skin and fingers away from these gaps while closing the leaves. Additionally, the mechanisms used to secure the leaves can also grab clothing, skin, and hair. To prevent this, it is advised to avoid reaching under and behind the tabletop apron.
Furthermore, it is important to note that the slides used to extend the table can come very close to the aprons on the ends of the tops, which can result in severe pinching or crushing of fingers. Therefore, it is recommended to handle the table with care and avoid placing hands in these areas.
When laying table leaves directly onto table surfaces, it is important to be mindful of potential damage that can occur if the leaves are rested or dragged. Leaf pins, which are used to align the leaves, can leave deep dents or gouges if placed on the edge. To prevent this, it is recommended to always rest the smooth surface of the leaves onto the smooth surface of the table with fabric or towels in between.
Finally, it is important to never lift or carry a table with the leaves stored or installed. This can cause damage to the table and potentially result in injury. Therefore, it is recommended to remove the leaves before moving or lifting the table.
Authentic Live Edge
Winter Cut (Bark On): During the winter season, we gather winter cut material when the tree's sap is not flowing. This is crucial in ensuring that the bark sticks to the log when we dry the lumber in the kiln. Our team handles the logs with utmost care to prevent any harm to the bark.Winter cut (bark on) live edge has natural chips and gaps which area natural feature. Humidity can also affect the bark. In some cases,we must fill bark edge with epoxy fill, glue, and use nails or staples tosecure the bark. Natural or light stain finishes tend to show contrastmore. Bark has a dark colour while wood can be light in colour. Gapsbetween the bark and live edge are also a natural character and featureof the tree either from the milling or drying process. Loose bark thatshifts or breaks off when being moved or in transit may require touchups. This is not considered service or warranty but the characteristic ofthe material.
Summer Cut (No Bark): Summer cut live edge has the bark removed exposing the smooth live edge of the tree